Stop Leaking Leads. Start Booking Patients.
The Gap: Most clinics are great at generating leads but terrible at managing them. A missed call or a delayed WhatsApp reply is a lost patient. I build the systems that ensure no patient inquiry slips through the cracks.
My Approach: I treat your clinic’s operations like a software ecosystem. Using tools like Zoho, custom APIs, and marketing automation scripts, I build a “Patient Nurturing Machine” that works 24/7, even when your front desk is closed.
What I Deliver:
- CRM Implementation: Full setup of CRM systems (Zoho/LeadSquared) tailored to patient workflows.
- WhatsApp & Email Automation: Automated follow-ups, appointment reminders, and post-consultation care sequences.
- Lead Scoring: Identifying which patients are ready to book right now versus those who need more time.
- Revenue Attribution: Tracking exactly which marketing channel generated which surgery or consultation revenue.
Common Questions
What exactly does 'Clinic Automation' entail?
Clinic automation involves using technology to handle repetitive administrative and marketing tasks without human intervention. This ranges from automatically syncing website leads into your CRM and sending instant WhatsApp welcome messages, to scheduling long-term email drip campaigns that nurture patients who aren't ready to book immediately.
Which automation platforms do you specialize in?
My primary expertise is with the Zoho ecosystem (Zoho CRM, Zoho Campaigns, Zoho Flow), which offers enterprise-grade power for healthcare practices. However, as a developer, I can architect solutions across various platforms or write custom PHP scripts to bridge gaps between your website and your specific Electronic Medical Record (EMR) software.
How does 'Patient Nurturing' help my practice grow?
Not every website visitor is ready to book a surgery or consultation immediately. 'Nurturing' is the process of keeping these leads engaged over time. I build automated sequences that provide them with educational content, patient success stories, and evidence-based information. This keeps your clinic top-of-mind so that when they are ready to proceed, they choose you over a competitor.
Is the data transfer between my website and CRM secure?
Security is non-negotiable in healthcare. I architect integrations that ensure patient data is encrypted and transferred securely from your website forms directly to your internal database. I avoid using insecure third-party connectors whenever possible, preferring direct API integrations that maintain strict data governance and compliance.
Can automation help reduce patient 'No-Shows'?
Absolutely. One of the highest-ROI automations I implement is the appointment reminder workflow. We can set up a multi-channel system (Email, SMS, WhatsApp) that automatically reminds patients of their upcoming visits and allows them to confirm or reschedule with a single click, significantly reducing wasted clinical hours.
